Field Technician

Field Technician- Level 1 Help Desk Support 

We are seeking a skilled and motivated Field Technician to join our team and provide essential Level 1 Helpdesk Support services to our staff.  The ideal candidate will possess a strong technical background, exceptional problem-solving skills, and a customer-centric approach. As a Field Technician, you will play a crucial role in delivering efficient and effective technical assistance to end-users, resolving hardware and software issues, and ensuring seamless operations across various systems and devices. This role will have a good bit of travel all across the Atlanta GA area, as you will need to travel from site to site helping with different types of technical issues.

Key Responsibilities:

You will be supporting end-to-end internal uses on all things hardware and software support, mostly focused on Level 1 technical support with Windows, MS Office products, and Networks.

In this role, you must be okay going into the main office, but also traveling around to 20 different sites as needed all around Atlanta’s suburbs.

Good documentation and troubleshooting skills are a must.

Excellent communication skills. Looking for a positive person who enjoys solving problems.

Quality Assurance: Conduct regular follow-ups with users to ensure issues are fully resolved and their technology needs are met satisfactorily.

Qualifications:

• High school diploma or equivalent; relevant technical certifications are a plus.
• Proven experience in providing Level 1 Helpdesk Support or equivalent technical roles.
• Strong knowledge of Microsoft Windows 10 and 11 Pro, and productivity software (Microsoft Office).
• Understanding of Networking, Networking Protocols and Network Troubleshooting. Vlans, VOIP, Patch Panels, Access Points, FTP, SMB.
• Familiarity with remote support tools and techniques.
• Basic understanding of computer hardware components and troubleshooting methods.
• Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment.
• Strong communication skills, both verbal and written, with a focus on customer service.
• Ability to work independently and as part of a team, collaborating effectively with colleagues.
• Valid driver’s license and willingness to travel to client locations as needed.
• Physical Requirements:
• Ability to lift and carry computer equipment and peripherals, up to 50 pounds.
• Comfortable working in various physical environments, including office spaces and industrial settings.

Benefits:

• Competitive salary
• Full Benefits
• Matching 401K after six months
• Long-term and short-term disability